The text below covers all possible errors that may take place during you work with a control panel and the solutions on how to solve them:

Fatal error: Unable to read N bytes in...

Please note that the Flash CMS files are coded in a binary format, so you should upload them to your FTP server in a binary mode as well. This error may occur only if you have uploaded your files in a text format which is incorrect. We recommend you to set your FTP manager to automatic mode to avoid possible errors and re-upload the files in a binary mode.

Every time I am trying to setup a new account and save it, it just resets. Content or configuration doesn’t save…

Please make sure that the files and folders have permissions set to 777:

fonts/ + subfolders
images/ + subfolders
media/
music/
video/
xml/
xml/content.xml
xml/fonts.xml
xml/menus.xml
xml/settings.xml
xml/modules/
config.xml
admin/data/
admin/data/users.xml
admin/logs/
admin/xml/
admin/xml/config.xml
admin/xml/languages.xml
admin/xml/mediaLibrary.xml
admin/config.xml

Fatal error: Incompatible file format: The encoded file has format major ID 3, whereas the Optimizer expects 2 in ........./admin/config/ProjectConfig.php on line 0

Zend Optimizer version that is installed is not sufficient to run a Flash CMS. Check it at http://www.yourwebsite.com/admin/actions/php_info.php. Please contact your hosting provider and ask them to update the Zend Optimizer module to the version 3.3 or higher.

I am getting an error at the final step in the configuration of cPanel: "Error while saving path configuration." What to do?

Make sure that the admin/gateway.php file is uploaded and correct permissions are set to files and folders listed above.

Parse error: syntax error, unexpected T_OBJECT_OPERATOR

Please check PHP version that is installed on the web server. It must be 5.2.1 or higher.

I'm running IIS on Windows and can't get a Flash CMS to work.

Please note that in order to use our Flash CMS template that is a PHP-based product and is encoded with Zend Guard (which requires Zend Optimizer to be installed), you should run PHP by using Apache server. You are currently running IIS server with ASP components which is not compatible with both Flash CMS template and Zend Optimizer module.

In this case, we are willing to suggest you the following solutions:

1. ZendServer. You may contact your hosting provider and ask them to install a ZendServer (or ZendServer-CE) which is mostly a PHP stack that can run on top of IIS server and has the build-in ability to decode and run encoded PHP applications.

Make sure that PHP is not installed as Fast-CGI, but rather installed as an ISAPI.

2. JustHost bonus hosting server. You may use a free bonus hosting from JustHost.com that you received with a template purchase. This is the most dedicated and reliable hosting provider on the net. Feel free to learn more about their hosting services here:

http://www.justhost.com/
http://www.justhost.com/awards

Please note that JustHost hosting offers all the tools necessary to run our Flash CMS template and Zend Optimizer module smoothly and productively.

When I activate my website, it tells me that it is not activated when I try to run admin from http://www.mywebsite.com instead of http://mywebsite.com

Please note that WWW is being like a subdomain of your site and so it might not work properly, as your actual site URL http://mywebsite.com is without the WWW. If you want to access your Flash Control Panel from http://www.mywebsite.com, you need to update the domain name in your Flash CMS account to www.mywebsite.com to fit your site URL.

"File size is too big" ERROR while uploading assets via Media Library

PHP has two parameters that can give the error when uploading files, these are upload_max_filesize and post_max_size. You will have this error in case these files are less that the content. You can take a look at them at: .../admin/actions/php_info.php.

Create php.ini file with the following information:

upload_max_filesize = 25M
post_max_size = 30M

The files should not be too big, you have FTP for this. Also the values shouldn’t exceed the memory_limit.

Next, you should upload your files to the folder from which the script is taken i.e. /admin/actions/upload_media.php. That is why in /admin/actions/ you can check it again in php_info.php file. The value should be changed (only those that are uploaded again). Such kind of problems can lead to default values, meaning: The php.ini file that you have fully changes the system settings for that reason that it gives one directive only; you will set the values in the defaults with all the rest (it will lead to Zend Optimizer"File size is too big" ERROR to turn off, etc.).

P.S. Please note that we do not guarantee that this will work for all kind of servers, some cannot work; in this case we recommend you to contact your hosting provider and ask them to update the necessary values within php.ini file.

File uploading doesn't work

Please make sure that all the permissions listed above are set correctly.

Please place .htaccess file with the following code to the /admin/actions/ folder.

<IfModule mod_security.c>
<Files *.php>
SecFilterEngine Off
SecFilterScanPOST Off
</Files>
</IfModule>